Do you know how much money and lost business your enterprise is wasting in process failure and "information scrap and rework" caused by poor quality information? 

Information technology that is supposed to propel organizations into the Knowledge Age is often misused, forcing organizations into a state of primitive information "hunter-gatherers."  Most managers and employees alike spend an inordinate amount of time in hunting for information, verifying, reconciling and correcting it, or creating their own "private databases" when they cannot trust the "corporate" data.

Mr. English defines the mandate and the "how-to" for executive management if they desire to be effective in the Information Age, eliminating the waste due to poor quality information.  He describes important management principles applied to information that have not yet made it into the traditional management education programs, including:

• Sound business management applied to information as a strategic business resource, like those applied to financial, people, and other resources
• Quality improvement applied to information as a "product" of business processes, like those applied to manufacturing processes

All the business "restructuring" and "cost-reduction" efforts in the world will not save an organization that is failing because of squandered information resources.  Mr. English describes what Executive Management must know and do to eliminate the process failure and costs of "information scrap and rework" caused by poor quality information.

• Why information quality is imperative--the impact of nonquality information on the bottom line
• What information quality isit's not what most people think
• How to make information quality happenit cannot be delegated, nor can it happen by simply substituting a new application system without quality management principles
• Who makes information quality happenaccountability for information quality
• Where does information quality happenvalue-chain management and the information product
• When every day's delay impacts the bottom line

All the business "restructuring" and "cost-reduction" efforts in the world will not save an organization that is failing because of squandered information resources.  Mr. English describes what Executive Management must know and do to eliminate the process failure and costs of "information scrap and rework" caused by poor quality information.